PERFORM Managing Director, Glenn Cottrell, delierved delivered a presentation at PCBC 2018 in San Francisco. The session, "A Paradigm Shift: Looking at Quality as an Investment Rather than a Cost of Doing Business," helped builders examine how much they are holding in reserve to pay for warranty claims, defects, and litigation, and explored a model that “flips the script”—identifying the opportunities that come from investing those dollars in better building and management practices to achieve reliable profitability and boost buyer satisfaction.
Click here for more information on the Cost of Quality and where opportunities for savings lie in business areas such as value engineering, construction oversight, cycle time, cost variance, customer delight, warranty, employee engagement, trade/supplier loyalty, training value/valuation, documentation and execution.